Hey Elliot! We are happy to connect today and learn more about Zapaygo project! Can you tell us more about the founding of the project and what the problem is that you were addressing?
Hi, thank you so much for your time, it’s really appreciated, especially as I get to talk about my favourite subject, Zapaygo.
The idea for Zapaygo originally came from the frustration of standing in queues waiting to order food or drink and waiting endlessly for busy waiters to return with the bill.
Imagine before COVID 19, when all the stadiums were still open, and you went to watch a match or live show. You only get a short window during half time to queue, order your food, pay, wait for it to be prepared, collect it and get back to your seat. It was common place that you missed the start of the second half.
Now imagine you have Zapaygo, the solution that without even needing to leave your seat, lets you order, pay and receive a notification when your food is ready to be collected.
The whole process means even if you want to grab a snack during the match, you know there’s no messing around when you go to collect it.
Although we had focused the platform around stadiums and large conference centres, the close of them during lockdown, meant we needed to innovate. That’s why Zapaygo can now also be found in bars, restaurants, hotels and we even support non-food merchants, such as hair salons and car valet services.
Not only has this been a bonus for the customers, but the merchants have found an increase in order value, their staff have more time to engage with customers and the whole ordering, payment to delivery has become far more efficient.
Awesome. Now could you please give us a rundown of the most important things about Zapaygo?
Of course, Zapaygo has been in the making for over five years now. During that time, we’ve been able to refine the solution and establish strong relationships with the larger venues in anticipation for their relaunch later this year.
Now that COVID 19 has happened, we’ve actually found that not only does Zapaygo improve service efficiency and increase revenues, but now it helps merchants keep their customers safe during this pandemic.
No one could have prepared for COVID 19, but it turns out we had!
With Zapaygo we have reduced the need for queueing in busy areas, waiters taking orders, the touching of card machines and the exchange of cash.
Customers can now find a seat, download the Zapaygo app, register, place their order and the food and drinks will be brought to them. It also means customers no longer need to go and stand by a bar waiting to make orders. Instead they open the app, place the order and a staff member will bring it to them.
One of our customers said…
“We put the Zapaygo app to use from the day we opened our doors after lock down and it has really helped us manage our customer flow. The app is easy to use from a customer perspective and the staff dashboard for managing incoming orders is very streamline.”
“Our customers have found it much easier than coming to the bar — especially as table service is preferred now — and it has taken pressure off of the staff, they are no longer constantly running around taking orders.”
“We would recommend the Zapaygo app to anyone else in hospitality who wants to implement an app system to assist their trade.”
Antonio — Lamb & Flag, Worcester